2013 Recorded Webinars
To access these recordings:
· Click on this Link:
· Click on the link Recorded Session
· Click on a TC Webinar Series class
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1. TC Webinar Series: Can You Hear Me Now?-
Faculty: Deb King, AOC
(1 hour 35 min.)
Interested in a new customer service class? If so, join Deb King, Education Services Division, as she reviews effective phone communication skills. This class will give you a chance to identify what phone content to leave in phone messages, practice phone skills for effective verbal communications and practice decision making skills and discuss responses to challenging phone calls. PowerPoint with notes will be provided! Training Coordinators interested in delivering this topic for training can easily tailor this curriculum to fit their needs.
2. TC Webinar Series: Ethics Lab for Court employees
Faculty: Hon. Nicole Laurin-Walker, Gilbert Municipal Court
(1 hour, 5 min.)
Interested in a new ethics class? If so, join Judge Nicole Laurin-Walker, Gilbert Municipal Court, as she reviews training on judicial employee code and shares how to apply the rules to ethical questions and scenarios submitted by court staff. This class will give you a chance to discuss real ethical concerns that you face daily in any courthouse. Power Points, handouts and lessons plans will be provided! Training Coordinators interested in delivering this topic for training can easily tailor this curriculum to fit their needs.
3. TC Webinar Series - Preventing Unlawful Harassment
Faculty: Linda Yarbrough, Mohave County Superior Court
(55 min.)
Preventing Unlawful Harassment Are you a Training Coordinator who is on the look-out for a new way to present a workplace harassment class in a fun and interactive manner? If so, join Linda Yarbrough, HR Manager with the Superior Court in Mohave County, as she shares a highly customizable curriculum on this important human resource topic. The curriculum begins with a focus on Rule 2.3 of the Code of Conduct for Judicial Employees and then transitions into the facilitation of group activities, watching movie clips, and analyzing various workplace scenarios in exploring how one employee’s perception of a workplace situation may greatly differ from that of their co-worker. The curriculum also provides an opportunity to review court policy on how to report workplace harassment and steps we can all take to ensure that we do not offend others at work. The overall goal of this training is to maintain a positive respectful work environment in the courts. Training Coordinators interested in delivering this topic for training, can easily tailor this curriculum to fit their needs.
4. TC Webinar Series - Strategies on Improving Employee Engagement
Faculty: Linda Yarbrough, Mohave County Superior Court
(60 min.)
We know that committed and loyal employees have a direct impact on a court’s performance but how do we go about measuring employee engagement? How do great managers inspire top performance in employees? In this webinar, Linda Yarbrough, Human Resource Manager with the Superior Court in Mohave County, shares the experience of the Mohave County Court system in conducting the annual CourTools Employee Satisfaction Survey. She discusses how the book titled ‘12 Elements of Great Managing’ by Rodd Wagner and James K. Harter, Ph.D. has been a catalyst for discussion with managers and employees on creating and sustaining employee engagement. Linda also shares curriculum used by Mohave County courts to facilitate discussion between supervisors and employees on ways to improve employee engagement within their courts. Training Coordinators interested in delivering this topic for training, can easily tailor this curriculum to fit their needs.
5. TC Webinar Series: To Accredit or Not To Accredit?
Faculty: Julie Binter, AOC
(60 min.)
Sometimes the code can feel like you are reading Shakespeare. Even our veteran Training Coordinators have told us that accreditation is an ongoing challenge that never really goes away. But the good news is that it does get easier with knowledge and experience. Join Julie Binter from the Education Services Division as she digs deeper into the code on accreditation, discusses strategies for effectively translating it into practice and asks you to test yourself on a few examples.
6. TC Webinar Series: "What Is Ethics?" facilitated and non-facilitated curriculum
Faculty: Laura Beeson-Davis, Pima County Superior Court
(45 min.)
In this recording of the April TC Webinar, Laura Beeson-Davis, Pima County Field Trainer, provides an overview of her "What Is Ethics?” curriculum. Laura's curriculum offers the best of both worlds as it can be used in a facilitated classroom or as a 30 minute non-facilitated learning opportunity. TO WATCH THE VIDEOS: Pause the recording when you see the YouTube screen and then press the Play button in the window. When finished, resume the recording.
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